Will MEL work with my mobile provider?
MEL uses your mobile provider’s No Answer / When unanswered call forwarding.
That means your business phone still rings normally. If you don’t answer, the missed call is passed to MEL and the caller receives your MEL text from your existing business mobile number.
Provider setup
Provider setup
MEL works with selected Australian mobile providers and plans that support unanswered-call forwarding for business use.
Some providers are ready for immediate setup. Others need a free compatibility check before you purchase, while some aren't currently supported.
We'll let you know what's possible before you pay. Any call-forwarding charges from your mobile provider are separate from MEL's $49/month subscription.
Forwarding cost / note
Call diversion charges depend on your plan. Check your current Optus plan.
Forwarded calls may incur standard call charges, depending on your plan.
Standard call charges may apply when forwarding calls to another number.
Standard call charges may apply when forwarding calls to another number.
You may need to enable Call Forward No Reply in My Account before using the setup code. Check your plan for forwarding charges.
55c per minute for diverted calls, charged separately by Yomojo.
Compatibility depends on your plan. Some plans restrict continuous call forwarding. Request a free review before purchasing.
We need to confirm your plan and unanswered-call forwarding setup before you purchase.
Call forwarding is listed at 32c/min. We need to confirm a suitable unanswered-call setup before purchase.
We need to confirm your plan and unanswered-call forwarding setup before you purchase.
We need to confirm your plan and unanswered-call forwarding setup before you purchase.
National call diversion is listed at 32c/min. We'll confirm compatibility before purchase.
We need to confirm your plan and unanswered-call forwarding setup before you purchase.
We need to confirm your plan and unanswered-call forwarding setup before you purchase.
We need to confirm your plan and unanswered-call forwarding setup before you purchase.
We need to confirm your plan and unanswered-call forwarding setup before you purchase.
We need to confirm your plan and unanswered-call forwarding setup before you purchase.
We need to confirm your plan and unanswered-call forwarding setup before you purchase.
We need to confirm your plan and unanswered-call forwarding setup before you purchase.
Request a free compatibility review. No payment required while we check.
Diverted calls may attract additional charges. We'll check whether your exact plan permits ongoing unanswered-call forwarding for business use before you purchase.
Not currently supported. Plan eligibility and setup requirements haven't been confirmed.
Not currently supported. A suitable unanswered-call forwarding method hasn't been confirmed.
Not currently supported. A suitable unanswered-call forwarding setup for business use hasn't been confirmed.
Not currently supported. Plan eligibility and setup requirements haven't been confirmed.
Not available due to the provider's continuous call-forwarding restrictions.
Not available for standard plans restricted to personal use.
Not currently available due to continuous call-forwarding restrictions.
Not currently available due to continuous call-forwarding restrictions.
Not currently available due to business-use restrictions.
What does "free compatibility review" mean?
Some mobile providers need an extra compatibility check before MEL can be activated.
We'll review your provider and plan, including whether ongoing unanswered-call forwarding is permitted for business use.
If we need confirmation from your provider, response times may vary. We'll keep you updated.
There's no payment required while we check, and you don't need to change anything on your phone.
Will call forwarding cost me money?
Possibly.
Your mobile provider controls call-forwarding charges, not MEL. Some providers include or partially include forwarded calls, while others charge by the minute or use PAYG/bolt-on credit.
Before turning MEL on, check your plan's call-forwarding rates directly with your mobile provider.
MEL costs $49/month. Any call-forwarding charges are separate and billed by your mobile provider.
What happens to my voicemail?
MEL uses your mobile provider's No Answer call forwarding, which may replace your usual voicemail response when you don't answer.
We'll provide instructions for restoring your normal voicemail when you want to turn MEL off.
If you have custom voicemail or forwarding settings, save your existing setup before making changes.
Can’t see your provider?
No problem. Select Other or Unsure when requesting a free compatibility review.
We'll check your provider and plan before asking you to pay.
Provider information last checked: 11 October 2026.
MEL regularly reviews provider documentation and updates the setup process as providers change their forwarding rules, charges or systems.
👍 Free compatibility review